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RH342 & EX342
Course description
Mastering Linux System Administration Automation: A Guide to Red Hat Ansible Automation Platform
Unlock Advanced Problem-Solving Skills with the Red Hat Enterprise Linux Diagnostics and Troubleshooting Course (RH342)
Empower yourself as a system administrator with the expertise to diagnose and resolve diverse issues effectively. In the RH342 course, you’ll engage in hands-on problem-solving across various subsystems, mastering the art of troubleshooting common challenges.
Discover how to apply the scientific method to a structured troubleshooting approach, equipping you with the tools to address a spectrum of issues. From boot problems and hardware glitches to storage, RPM, network, third-party application, security, and kernel issues—this course provides comprehensive training.
Built on Red Hat Enterprise Linux 8.4, you’ll navigate through practical labs that challenge your skills. Cap off your learning journey with various in-depth review labs to test and solidify your troubleshooting capabilities.
Upon course completion, enjoy an exclusive 45-day extended access to hands-on labs for any course featuring a virtual environment. Elevate your proficiency in Red Hat Enterprise Linux and emerge as a skilled troubleshooter in the IT landscape.
Course content summary
Master the Art of Troubleshooting: A Comprehensive Guide
Learn how to systematically tackle challenges using the scientific method in troubleshooting. This course equips you with the skills to navigate through various issues, including:
Applying the Scientific Method: Gain a structured approach to problem-solving that ensures efficiency and accuracy.
Boot Issues: Dive into the intricacies of identifying and resolving boot problems, ensuring seamless system startup.
Security Issues: Enhance your ability to diagnose and address security concerns, safeguarding your system against potential threats.
Storage Issues: Acquire the tools and techniques to troubleshoot storage challenges, ensuring optimal data management.
Network Issues: Explore troubleshooting methodologies for network-related problems, ensuring smooth connectivity and communication.
Embark on a learning journey that blends theoretical understanding with practical application, allowing you to emerge as a proficient troubleshooter in various domains. Elevate your troubleshooting skills and confidently navigate through complex issues in your IT environment.
Audience for this course
Advance Your Troubleshooting Prowess with the Red Hat Enterprise Linux Diagnostics and Troubleshooting Course
Tailored for seasoned system administrators, the RH342 course is designed to deepen your expertise in the intricate art of troubleshooting. Ideal for senior professionals seeking to enhance their skills, this course offers:
Targeted Learning: Delve into troubleshooting methodologies specifically curated for senior system administrators, ensuring relevance and depth.
In-Depth Insights: Explore advanced concepts and techniques to navigate complex issues, empowering you to address challenges with confidence.
Real-World Application: Engage in practical scenarios that mirror real-world challenges, providing hands-on experience and practical insights.
Strategic Problem-Solving: Hone your ability to approach issues strategically, equipping you to tackle intricate problems effectively.
Elevate your troubleshooting capabilities, stay ahead in your role, and gain the expertise needed to overcome the complexities faced by senior system administrators. Enroll in the RH342 course to unlock a new level of proficiency in diagnostics and troubleshooting
Prerequisites for this course
Prepare for Success: Prerequisites for the Red Hat Enterprise Linux Diagnostics and Troubleshooting Course
To ensure a fruitful learning experience, Red Hat recommends the following prerequisites:
- Red Hat Certified System Administrator (RHCSA): Possess a solid foundation by earning the RHCSA certification or demonstrate equivalent experience, providing a fundamental understanding of Red Hat Enterprise Linux.
- Red Hat Certified Engineer (RHCE): For optimal readiness, it is recommended that students have earned the RHCE certification or possess comparable experience. This advanced certification ensures a comprehensive grasp of Red Hat's enterprise solutions
Is This Certification Your Perfect Match?
Comprehensive Exploration of Troubleshooting Strategies in Red Hat Enterprise Linux
Introduction to Troubleshooting: Gain a foundational understanding of troubleshooting principles and methodologies, setting the stage for an effective problem-solving journey.
Generalized Strategy for Troubleshooting: Learn a systematic approach to troubleshooting, equipping you with a structured method to efficiently identify and resolve issues.
Proactive System Administration: Take proactive measures to nip small issues in the bud, preventing them from evolving into major problems through advanced system administration techniques.
Troubleshooting Boot Issues: Master the art of diagnosing and resolving issues that impact a system’s ability to boot, ensuring seamless startup processes.
Identifying Hardware Issues: Develop the skills to pinpoint hardware problems that could impede a system’s normal operation, enabling swift resolution.
Troubleshooting Storage Issues: Dive into the realm of storage challenges, identifying and rectifying issues to optimize data management and system performance.
Resolving RPM Issues: Navigate the complexities of the package management subsystem, identifying and fixing problems for streamlined software management.
Network Connectivity Troubleshooting: Explore methodologies to identify and resolve network connectivity issues, ensuring seamless communication.
Debugging Application Issues: Equip yourself with the tools to debug and resolve application-related problems, fostering a smooth software experience.
Addressing Security Concerns: Identify and rectify issues within security subsystems, fortifying your system against potential vulnerabilities.
Kernel Issue Resolution: Develop the ability to identify and collaborate with Red Hat Support to resolve kernel-related issues, ensuring system stability.
Comprehensive Review and Practice: Conclude your learning journey with hands-on labs, putting your knowledge and skills to the test in a simulated environment.
Enroll in the Red Hat Enterprise Linux Diagnostics and Troubleshooting course for a holistic exploration of troubleshooting strategies, ensuring you are well-equipped to tackle challenges across diverse subsystems.
Organizational Impact Assessment
“Proactive System Management and Rapid Recovery:
Equip participants with the skills to prevent costly downtime due to system failures and ensure quick recovery through analysis, diagnosis, and troubleshooting.
Key Points:
- Preventive Measures: Learn proactive strategies to avert system failures, minimizing the risk of expensive downtime.
- Swift Recovery: Develop proficiency in rapidly recovering failed systems using advanced analysis and troubleshooting techniques.
- Comprehensive Skill Set: Acquire a holistic skill set covering preventive measures, analysis, and effective troubleshooting.
Tailored Approach:
While Red Hat has crafted this course to benefit our customers, each company and infrastructure is unique. Results and benefits may vary based on the specific organizational context, ensuring adaptability to diverse environments
While Red Hat has meticulously designed this course for customer benefit, the uniqueness of each company and infrastructure implies that actual results and benefits may vary.
Personal Transformation: Unpacking the Individual Impact
“Unlocking Proficiency: Leveraging the Software Development Life Cycle for Holistic System Management
Upon completion of this course, participants will gain the skills to effectively utilize the software development life-cycle process. This includes the ability to plan, create, test, and provision host systems within an organization.
Key Outcomes:
Strategic Planning: Develop proficiency in strategically planning software development processes to align with organizational objectives.
Efficient Creation: Acquire the skills to create robust systems efficiently, emphasizing the importance of quality in the development phase.
Thorough Testing: Master the art of thorough testing, ensuring the reliability and functionality of host systems before deployment.
Seamless Provisioning: Learn to seamlessly provision host systems, streamlining the implementation phase for optimal performance.
This course empowers participants to navigate the entire software development life-cycle, providing a comprehensive skill set for effective system management within organizational contexts.
Recommended next exam or course
EX342 Exam Highlights:
Analysis Proficiency: Evaluate your skill in thoroughly analyzing Red Hat Enterprise Linux systems to identify common issues affecting performance.
Issue Resolution Capability: Demonstrate your ability to promptly and effectively correct identified issues, ensuring optimal system performance.
Forensic Information Gathering: Showcase competence in collecting detailed forensic information for third-party analysis and collaboration.
Successfully passing the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam (EX342) attests to your expertise in addressing performance challenges and providing valuable insights for collaborative issue resolution.”
Exam description
The performance-based Red Hat Certified Engineer (RHCE) exam (EX294) assesses your proficiency in managing multiple systems with Red Hat® Ansible® Engine. By executing common system administration tasks across various systems, you establish a foundation for system administration across numerous Red Hat products. Achieving RHCE certification signifies your readiness to leverage Ansible and scripting for automating tasks in Red Hat® Enterprise Linux®, integrating emerging technologies, and driving efficiency and innovation. RHCSA certification is a prerequisite for RHCE, making it a crucial step on your journey toward Red Hat Certified Architect—the highest level of certification.
By successfully clearing this exam, you attain the esteemed title of a Red Hat Certified Specialist in Building Resilient Microservices, which also contributes to your journey towards becoming a Red Hat Certified Architect (RHCA®).
Audience Exam:
“Target Audience for Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting:
This certification is particularly relevant for the following audiences:
System Administrators: Those responsible for managing Red Hat Enterprise Linux systems, seeking to enhance their troubleshooting and problem-solving skills.
Skilled Problem Solvers: System administrators aiming to showcase advanced problem-solving and analysis skills in a Red Hat Linux environment.
Red Hat Certified Engineers (RHCE): RHCE professionals interested in obtaining specialized certification as a Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting.
Aspiring Red Hat Certified Architects (RHCA): Individuals looking to progress towards the RHCA designation by honing their expertise in Linux diagnostics and troubleshooting.
Whether you’re a seasoned system administrator or an RHCE pursuing advanced certifications, this specialization caters to those aiming to excel in the diagnostic and troubleshooting aspects of Red Hat Enterprise Linux systems
Prerequisites for this exam
To ensure success in the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam, Red Hat recommends candidates to have:
Completed RH342 Course or Equivalent Experience: It is advised to have taken the Red Hat Enterprise Linux Diagnostics and Troubleshooting (RH342) course or possess similar hands-on experience in troubleshooting Red Hat Enterprise Linux deployments.
RHCE Certification or Equivalent Experience: Candidates should ideally be a Red Hat Certified Engineer (RHCE) or have an equivalent level of systems administration experience.
As a helpful step, we encourage you to take our complimentary assessment to identify the course that aligns best with your preparation needs for this exam. This will ensure you are well-equipped to tackle the challenges and excel in the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting certification.”
Study points for the exam
“Study Points for the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting Exam:
To guide your preparation, the exam objectives delineate the key areas covered in the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam. Please note that Red Hat retains the right to adjust exam objectives, with any modifications communicated in advance.
Candidate Proficiency Areas:
- Understanding and applying general troubleshooting methods.
- Effectively collecting system information for troubleshooting.
- Utilizing documentation resources for efficient problem resolution.
- Monitoring systems for crucial characteristics.
- Configuring systems to transmit log messages to a centralized host.
- Diagnosing and troubleshooting system startup issues.
- Identifying and resolving service failures affecting boot.
- Regaining root control of a system.
- Troubleshooting hardware and hardware problems.
- Managing kernel modules and their parameters.
- Diagnosing and troubleshooting file system issues.
- Recovering corrupted file systems.
- Recovering mis-configured or broken LVM configurations.
- Recovering data from encrypted file systems.
- Identifying and fixing iSCSI issues.
- Resolving package management issues.
- Resolving package management dependency issues.
- Recovering a corrupted RPM database.
- Identifying and restoring changed files.
- Troubleshooting and fixing network connectivity issues.
- Using standard tools to verify network connectivity.
- Identifying and fixing network connectivity issues.
- Inspecting network traffic to aid troubleshooting.
- Diagnosing application issues.
- Identifying library dependencies for third-party software.
- Identifying if an application suffers from memory leaks.
- Using standard tools to debug an application.
- Identifying and fixing issues related to SELinux.
- Identifying and fixing authentication issues.
- Identifying and fixing Pluggable Authentication Module (PAM) issues.
- Identifying and fixing LDAP and Kerberos identity management issues.
- Gathering information to aid third-party investigation of issues.
- Creating kernel crash dumps.
- Compiling and executing SystemTap modules.
Note: Red Hat may modify objectives, and such changes will be communicated in advance through document revisions. As with all Red Hat performance-based exams, configurations must persist after restart without intervention.”
1. Preparation:
Red Hat encourages all candidates for the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam to consider taking the Red Hat Enterprise Linux Diagnostics and Troubleshooting (RH342) course. Although, attendance in this class is not required to take the exam.
While attending Red Hat classes can be an important part of one’s preparation to take this exam, attending class does not guarantee success on the exam. Previous experience, practice, and native aptitude are also important determinants of success.
Many books and other resources on system administration for Red Hat’s products are available. Red Hat does not officially endorse any as preparation guides for its exams. Nevertheless, you may find additional reading deepens understanding and can prove helpful.
2. Exam format:
Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting Exam Overview:
This exam is a performance-based assessment designed to evaluate candidates’ proficiency in diagnosing and resolving common problems and issues encountered when working with Red Hat Enterprise Linux. Candidates will be tested on their ability to analyze and troubleshoot issues with one or more systems and the applications running on them.
Key Points:
- Performance-based testing requires candidates to demonstrate tasks similar to those performed in real-world job scenarios.
- The exam comprises one section with a duration of 4 hours, allowing candidates to showcase their skills and problem-solving capabilities in a practical setting.
3. Scores & Reporting:
Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting Exam Scoring and Retake Policy:
Official exam scores are exclusively accessible through Red Hat Certification Central. Reporting of results directly to candidates by examiners or training partners is not authorized. Typically, exam scores are reported within 3 U.S. business days.
Key Information:
- Exam results are presented as total scores; details on individual item performance are not disclosed.
- Red Hat does not furnish additional information upon request regarding specific items or performance details.
- In the event of an unsuccessful first attempt, candidates are eligible for one exam retake.
- For detailed policy information, please consult our Training Policies page.”
A Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting is equipped to undertake the following tasks:
- Understanding and applying general methods for troubleshooting
- Diagnosing and troubleshooting system startup issues
- Diagnosing and troubleshooting file system issues
- Resolving package management issues
- Troubleshooting and fixing network connectivity issues
- Diagnosing application issues
- Identifying and fixing authentication issues
- Gathering information to aid third-party investigation of issues
This certification demonstrates the individual’s proficiency in troubleshooting various aspects of a Linux system, from startup problems to network and application issues, showcasing their ability to address and resolve complex challenges in a professional IT environment.
Is this certification right for you?
The Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting certification is relevant for the following audiences:
- System administrators responsible for managing Red Hat Enterprise Linux systems
- System administrators aiming to showcase problem-solving and analysis skills
- Red Hat Certified Engineers (RHCE) looking to pursue specialization as a Red Hat Certified Specialist or advance further to become a Red Hat Certified Architect (RHCA)
This certification is designed to cater to the needs of professionals seeking expertise in diagnosing and troubleshooting issues within a Red Hat Enterprise Linux environment, making it valuable for individuals in system administration roles or those aspiring to achieve higher levels of certification.
Test Your Skills and Knowledge
Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting Exam (EX342):
The EX342 exam assesses your capability to analyze Red Hat Enterprise Linux systems for common issues that may lead to degradation or loss of performance. Successful candidates can demonstrate their proficiency in resolving these issues or collecting forensic information for third-party analysis. Upon passing this exam, you achieve the designation of a Red Hat Certified Specialist, and this accomplishment also contributes toward the pursuit of becoming a Red Hat Certified Architect (RHCA).
The best way to learn is to do
Preparing for the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting Exam:
In readiness for the Red Hat Certified Specialist in Linux Diagnostics and Troubleshooting exam, Red Hat recommends the following:
Courses:
- Red Hat Enterprise Linux Diagnostics and Troubleshooting (RH342)